FAQ
FAQS
| PRODUCT
Yes, all the footwear on CQ Couture’s website can be customized. Each shoe style has a variety of options you can choose from, like materials and colors. They also offer customization beyond what’s listed online. Feel free to contact them with your request!
CQ Couture uses only top-quality materials for their shoes. They take special care when selecting leather and other shoemaking materials to ensure a great foundation for their products. Their main materials are genuine leather and kidskin. If you’d prefer vegan leather or fabric for your shoes and boots, you can always inquire about availability by contacting us at Info@cqcouture.com
Absolutely! CQ Couture offers a wide range of colors and textures for most of their styles, but they know it’s not always everything you might want. Just tell them the boot style you like and the color or texture you’d prefer, and they’ll check availability and get back to you as soon as possible.
Of course! At CQ Couture, they’re passionate about shoes and love making your dreams a reality. Describe the design you have in mind, or send them a picture or sketch. They’ll work with you to create the perfect pair of shoes for you. Since CQ Couture has Italian artisans who craft each shoe by hand, you can be sure your dream shoes will become a reality.
It might be! Tell them which styles you’re interested in or the specific features you’d like to combine, and they’ll let you know if it’s possible.
There are a couple of ways to order a custom shoe. You can find the shoe you like on our website and choose the features you want. If you want to provide your measurements, select “made to measure” during checkout. Before you pay, there’s a section for you to add any important details in the notes. We will always send you a confirmation email with a file to complete with all the details of your order. You can also contact us directly by mail – info@cqcouture.comor using the bottom on the site that will take you directly on whataspp. For some very special requests (like completely custom designs), we will create a special invoice that they’ll send you via email.
| FIT & SIZING
In most cases, their shoes run true to Italian size, but everyone’s feet are different. The best way to ensure a good fit is to consider that while sizing up might give you more space in the toe box and make the material feel less stiff, it won’t actually make the shoe any wider. The leather will stretch and conform to your foot shape over time, providing a better fit. Since our shoes are made-to-order, they can also be adjusted to fit your foot as much as possible based on the design. We have a size guide on our website you can use to get a starting point if you’re unsure of your size https://www.cqcouture.com/find-out-your-size/.
Taking your measurements is easy and doesn’t take much time. It can be even easier with someone’s help. You can find their guide on how to take measurements here https://www.cqcouture.com/fmadetomeasures/. If you’re still unsure, don’t hesitate to contact us.
You can send your measurements to us when you place your order, or you can do it later through our online form that we will send you by email.
| CARE
All CQ Couture products are made with high-quality leather. To keep them looking their best for years to come, here are some care instructions:
- Keep your leather products away from rain and moisture.
- Store your products away from light and heat.
- Clean your leather goods with a dry, soft, neutral-colored cloth.
- Avoid contact with abrasive surfaces.
- Avoid contact with alcohol, grease, or makeup.
- To prevent color transfer, don’t store light-colored or nude items next to dark-colored ones.
- Store your products individually in the white tissue paper they come inside to help them keep their shape.
| ORDER
Placing Your Order at CQ Couture
- Browse the Collection: Explore our stunning selection of shoes! We offer a wide variety of high-heeled shoes, sandals, and boots, all conveniently categorized by style. Find the perfect pair that speaks to your unique sense of style.
- Customize Your Look: Many of our shoes offer exciting customization options! Unleash your inner designer and choose your preferred materials, colors, and features to create a truly one-of-a-kind masterpiece.
- Add to Cart: Once you’ve found your dream shoes (or customized them to perfection), simply click “Add to Cart” to add them to your virtual shopping bag.
- Review and Checkout: Click on the shopping cart icon (usually located at the top right corner of the website) to access your cart. Here, you can review your selections, confirm sizes and features, and then proceed to checkout.
- Fill in the Blanks: Provide your accurate billing and shipping information to ensure a smooth delivery. Don’t forget to enter your email address so we can keep you updated on your order status.
- Choose Your Payment Method: Select your preferred payment method from our secure payment options. We use state-of-the-art encryption technology to safeguard your financial information.
- Confirmation is Key: Once your payment is authorized, you’ll receive a confirmation email within minutes. This email verifies your order and provides a helpful timeline for when you can expect your new shoes to arrive.
For any questions or concerns throughout the ordering process, feel free to contact our friendly customer service team at info@cqcouture.com or using our chat on the site. We’re always happy to assist you!
- You’ll receive an order confirmation email upon successful payment authorization.
- If you don’t receive the email, it might indicate an error with your order, payment, or information. Contact your bank or us at [email protected] for clarification.
- We can modify billing/shipping addresses before your order is processed.
- Model changes are possible before the order reaches the factory.
- Notify us ASAP for any changes. Modifications may incur additional costs if the model is already in production.
For account access issues, email us at info@cqcouture.com.We’ll be happy to assist you.
| DELIVERY
Yes, we have a global distribution network to ensure a convenient shopping experience. Receive your exclusive item wherever you are!
Standard production time is 4 weeks. Made-to-measure or special models may take 6-8 weeks depending on complexity.
| PAYMENT
We prioritize customer safety during online purchases. We use state-of-the-art security measures with SSL encryption to ensure secure transmission of your payment details.
We understand the importance of discretion. Your order will arrive in a discreet package with no external markings or logos revealing the contents.
| RETURNS & EXCHANGES
Our goal is your satisfaction! Contact us with any questions, and we'll be happy to help.
You have 5 days from purchase to cancel or modify your order for a full refund via your original payment method.
- Unfortunately, due to the customized and made-to-measure nature of our products, returns or exchanges are not possible.
- You can only exchange the items from the section ready to ship.
- If the delivered model doesn’t match your submitted measurements or features, you can return it for modification or remaking.
- Contact us at info@cqcouture.com explaining the issue.
- We’ll provide shipping instructions.
- Upon verifying the discrepancy, we’ll perform the modification.
- If the model matches your order details but you still desire a change, you can send it back for modification. However, you might incur additional manufacturing and shipping costs.